SIS Tech Support
Technology is a crucial component of each SIS class. In order for SIS students to be successful, they must have daily access to a computer and the Internet throughout their time in the program. All incoming students must meet the School's computer competencies, as well as its minimum computer hardware and software requirements before the first day of class.
The SIS Tech Help Desk is staffed by a GSA and a student tech assistant who are ready to provide School-related technology support for SIS students, faculty and staff during its hours of operation.* Please refer to our tutorials and/or FAQs for immediate self-help.
In-person tech support, DMPL access, and student group meetings all require a reservation be made in advance.
All SIS students, faculty and staff should report issues/requests to SIS Tech by submitting a SIS Tech Support Request web form located below. SIS Tech will respond to issues/requests with a service ticket within 24-48 hours.*
Questions regarding Canvas, Academica, and Wayne Connect should be directed to the C&IT Help Desk.
SIS Tech Support Request
Contact SIS Tech
Library Computing Help Desk: (313) 577-1154
SIS Tech will respond to issues/requests reported via the Library Computing Help Desk within 24-48 hours.*
*Note: These hours are subject to change based on School events, University closings, etc.
Software for SIS Students
Currently enrolled students in the School of Information Sciences are eligble for free software for use toward the completion of the MLIS and Graduate Certificates.
Microsoft Office 365 Download Site - Microsoft Office for your Mac or PC, availabe to all Wayne State Students.
Microsoft Imagine Academic Software Center (formerly called Microsoft DreamSpark) - Windows OS, Visio, Expression Studio, and other Microsoft software.
Wayne State University Software Clearinghouse - Free and discounted software for Wayne State students.
SIS Tech Tutorials
Click here to view our list of tutorials for common SIS-related technology tasks.
SIS Tech Frequently Asked Questions
Click here to view our FAQs about Adobe Connect, scheduling appointments and requests, using the IIS server and Microsoft Imagine.
C&IT Knowledge Base
C&IT provides an extensive, easy to use Knowledge Base with articles and tutorials that will answer many of your questions related to Blackboard, Academica, Wayne Connect, and other technology resources.