SIS Tech Support

What and Who is SIS Tech? 

Technology is a crucial component of each SIS class. In order for SIS students to be successful, they must have daily access to a computer and the Internet throughout their time in the program. All incoming students must meet the School's computer competencies, as well as its minimum computer hardware and software requirements before the first day of class. 

The SIS Tech Help Desk is staffed by an IT GSA and a student Tech Assistant who are ready to provide School-related technology support for SIS students, faculty and staff during its hours of operation.* Please refer to our tutorials and/or FAQs for immediate self-help.

In-person tech support, DMPL access, and student group meetings all require a reservation be made in advance using the form at the bottom of this page. 

All SIS students, faculty and staff should report issues/requests to SIS Tech by submitting a SIS Tech Support Request web form located at the bottom of this page. SIS Tech will respond to issues/requests with a service ticket within 24-48 hours.*

Questions regarding Academica and Wayne Connect should be directed to the C&IT Help Desk


If you have questions regarding Canvas, please click here or contact the Help Desk at 313-577-4357 or

Contact SIS Tech

SIS Tech: (313) 577-5328 or

SIS Tech will respond to issues/requests reported via the Library Computing Help Desk within 24-48 hours.* 

SIS Tech Hours of Operation*

*Note: These hours are subject to change based on school events, university closings, etc.

Software for SIS Students

Currently, enrolled students in the School of Information Sciences are eligible for free software for use toward the completion of the MLIS and Graduate Certificates.

SIS Tech Tutorials

Click here to view our list of tutorials for common SIS-related technology tasks.

SIS Tech Frequently Asked Questions 

Click here to view our FAQs about scheduling appointments and requests, using the Apache server, and downloading from Microsoft Azure.

C&IT Knowledge Base

C&IT provides an extensive, easy to use Knowledge Base with articles and tutorials that will answer many of your questions related to Passwords, Academica, Wayne Connect, and other technology resources. 


SIS Tech Support Request